Warranty Information
Manufacturer's Warranty
Some refurbished AirPods Max units may still be covered by Apple's limited manufacturer warranty, depending on the device's original purchase date and current warranty status.
MaxFix Store is not affiliated with Apple Inc. Warranty coverage, eligibility, and service decisions are determined solely by Apple in accordance with their own terms and conditions.
Customers can verify Apple warranty status independently using the device serial number via Apple's official website.
Important Information
- • Not all refurbished units include remaining Apple manufacturer warranty unless explicitly stated on the product page.
- • Any Apple warranty coverage is subject to Apple's policies and verification procedures.
- • Seller warranty coverage (where applicable) is separate from any manufacturer warranty.
What's Not Covered
The seller warranty does not cover damage or faults resulting from:
- • Accidental damage (drops, impacts, crushing, etc.)
- • Liquid or moisture exposure
- • Normal wear and cosmetic deterioration
- • Scratches, dents, or cosmetic imperfections
- • Unauthorised repairs, modifications, or tampering
- • Use contrary to manufacturer guidelines
- • Loss or theft
- • Serial number removal or alteration
This exclusion applies to our voluntary seller warranty only and does not affect your statutory rights under UK consumer law.
How to Make a Warranty Claim
Step 1: Contact Support
Contact us at [email protected] and provide your order number, serial number, and a description of the issue.
Step 2: Initial Assessment
We may request photos or video evidence and guide you through troubleshooting steps to determine the nature of the fault.
Step 3: Return Instructions
If a return is required, we will provide return instructions. Where a fault is confirmed, return shipping costs will be covered in accordance with UK consumer law.
Repair or Replacement
If a defect is confirmed within the seller warranty period, we will offer a repair or replacement where appropriate. If repair or replacement is not possible or would be disproportionate, a refund may be provided in accordance with applicable UK law.
Processing Time: Warranty claims are typically assessed within 5–10 business days from the date we receive the returned item.
Serial numbers are recorded prior to dispatch. Returned items must match our sales records. Claims involving altered, removed, mismatched, or tampered serial numbers may be refused.
Out of Warranty Service
If your device is outside the seller warranty period or the issue is not covered under warranty, repair services may still be available.
We may offer out-of-warranty repair options directly, or you may choose to contact the original manufacturer for service, subject to their terms, eligibility requirements, and current pricing.
- • Repair pricing is subject to inspection and confirmation
- • A service quote will be provided before any chargeable repair is carried out
- • Return shipping fees may apply for non-warranty claims
MaxFix Store is not affiliated with the manufacturer and does not guarantee manufacturer service eligibility or pricing.
Additional Warranty Information
• Our seller warranty period begins from the date the goods are delivered to you.
• Proof of purchase (such as your order confirmation) is required for all warranty claims.
• Replacement units provided under warranty may be refurbished units of equivalent condition and specification.
• Serial numbers are recorded prior to dispatch and must match our records for warranty claims to be valid.
• This seller warranty is provided in addition to your statutory rights under UK consumer law.
Contact Warranty Support
For warranty enquiries or to initiate a claim, please contact us using the details below:
Email: [email protected]
Business Name: MaxFix Store (trading name of Maksim Lukianenko)
Response Time: We aim to respond within 1–2 business days.